Customer Service
- What is NURHampers freshness food Guarantee?
- How do I use NURHampers.com.my?
- Did your order including delivery charges?
- How much more do I have to pay, for delivery outside of the ‘Free delivery Zone’? How do I know and how will payment be arranged?
- What are the payment alternative for my order?
- Price shown at your website also applicable during festive season? (e.g Valentine;s days)
- How long does it take for my order to be processed?
- Can my gifts be delivered immediately on the same day after making my order?
- Is what I see, what I get?
- How do I know if my order placed from your website had been acknowledge?
- How to contact NURHampers.com.my?
- What is NURHampers freshness food Guarantee?
- Freshness of our hamper products are important to us. Therefore, should your recipient find any expired or spoilt item on our hamper we will refund up to 50% of the hamper's selling price. This guarantee is valid for hampers opened no later than 2 weeks after the festive holiday or after the intended delivery date, whichever is sooner. To lodge a complaint for items spoilt or expired , be sure to keep the item with its original packaging . Call our customer service so we can arrange to have the spoilt item recollected and the reimbursement will be forwarded as soon as possible .
- How do I use NURHampers.com.my?
-
- By Online Shopping Cart
- By Phone : Please call us at 03-92815616 or 019-3882629 and state your order.
- By Fax : You can also download the ORDER FORM and fax it to 03 92815615
- By Email : You can email to us at sales@nurhampers.com
Athough utmost efficiency is taken in processing all online orders, we seek you cooperation in giving us a call to reconfirm your orders. We encourage customers who have urgent orders to place them via phone (019-3882629) to avoid any disappointment or inconvenience - Did your order including delivery charges?
- Please call our customer service to have information on the delivery charges imposed to areas where delivery charges is imposed.
- How much more do I have to pay, if its for delivery outside of the ‘Free delivery Zone’? How do I know and how will payment be arranged?
- Delivery charges outside of Free delivery zone varies according to distance;
- For deliveries via courier service, a standard charge of RM25.00 per item;
- For deliveries within Selangor, a minimum charge of RM15.00 per item to selected destinations. This option is subject to distance.
- You will be prompted on the amount to pay for delivery while filling in your order form. Given a situation, if an amount is not available, unconfirmed, inadequate due to weight difference or if there is to be any changes to delivery charge, our customer service officer will notify you before your order is processed.
- What are the payment alternative for my order?
- Currently we are providing 3 payment alternatives for your convenience to shop with us:-
- Direct Bank-In / Online Fund Transfer
Account Holder : NUR WARISAN CREATIVE
Bank : Maybank Berhad
Account Number : 564548-118697 - Cheque
All cheque should be crossed and made payable to NUR WARISAN CREATIVE payment is valid subject clearance the cheque. - PayPal
Payment can be made to sales@nurhampers.com
- Direct Bank-In / Online Fund Transfer
- Price shown at your website also applicable during festive season? (e.g Valentine's days)
- We will always keep our product price low & affordable to our customer, but during festive season especially Valentine's Day, where due to the shortage of fresh flower supply especially Roses, our cost will higher than normal day, hence some of our product price will be revised. But this shall transparent to you whereby what you see on the price shown is what you need to pay.
- How long does it take for my order to be processed?
- Gift delivery time is standard at 5 working hours after confirmation of order. Unless due to unforeseen circumstances or during festive seasons such as Chinese New Year, Valentine's Day, Deepavali, Hari Raya, Christmas and public holidays, we will advise on the latest delivery time available.
- Can my gifts be delivered immediately on the same day after making my order?
- All though extensive care is taken in processing all online orders, there are still some possibilities beyond our control whereby an order could be overlooked. Therefore, we always suggest our urgent customers to make their orders by phone to avoid any form of inconvenience. Call our hotline at 603 92815616 and quote your order to our customer service and we will have it arranged for immediate delivery.
- Is what I see, what I get?
- Yes, in many cases. Still we always advise our customers that products featured on our site are merely representation and are subject to availability and change. During times when uncontrollable factors were to affect fulfillment, NURHampers reserves the right to substitute your order with another item/product which is of equal or higher value.
Uncontrollable factors meaning natural and seasonal conditions or it could be due to depletion of stocks. For example, supply for certain kinds and colour of flowers are not always available as it depends highly on season and the condition during harvest. - How do I know if my order placed from your website had been acknowledge?
- For order that pay via our Online Payment system, you will receive an acknowledgement email. If you choose to pay by either Direct Bank In or Post Cheque, we will contact you to confirm your order once your payment had been accepted and processed by our banker
- How to contact NURHampers.com.my?
- We are at :-
- Nur Warisan Creative
No. 3, Jalan Impian Indah 2,
Saujana Impian
43000 Kajang
Selangor Darul Ehsan.
MALAYSIA - Phone: 603 92815616 | Fax : 603 92815615
Email : sales@nurhampers.com.my
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